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Visiting a Patient

Visiting Hours

Visitors are welcome from 0800 to 2000 hours (8:00 a.m. – 8:00 p.m.) or from 1100 to 2000 (11:00 a.m. – 8:00 p.m.) for Surgical patients. Special consideration will be given outside normal visiting hours for patients who are critically or terminally ill.

Doors locked at 9:00 p.m.

All entrances to Concordia are locked at 9:00 p.m. – except the entrance to Urgent Care, which is open 24 hours. To access the hospital after 9:00 p.m., enter and exit through the Urgent Care Department.

Who May Visit

The support of family and friends is important to a person in hospital. In most cases, visitors are appreciated and welcome. It’s recommended that no more than two visitors be in a patient’s room at a time because of the limited space available. Visitors under 18 years of age must be accompanied by an adult.

A patient, family or health care team may decide to restrict visitors. For example, hospital staff may ask visitors to leave or limit the number of visitors in a room. Please respect that this measure is taken to protect the patient’s best interests.

Pets are generally not allowed to visit. Special consideration is made for Service Dogs and for Pet Therapy. These arrangements must be made in advance with the Manager of Patient Care on the unit.

If you have questions
If you have questions about visiting a patient, call the nursing station of the unit you wish to visit.

If you need help finding a unit
Staff at our information desk can provide you with a map highlighting your route and destination. Also, Concordia volunteers are available to help you find your way. You can recognize our volunteers by the blue vests/jackets they wear. You may also ask any of our staff to give you directions. Each member of our hospital team is required to wear an identification badge. Our staff can answer questions of where departments are located, or refer you to someone who can help you find your way.

During Your Visit

Respecting Privacy and Comfort

Most rooms at Concordia are not private rooms. When you come to visit a friend or family member, you may see and hear things related to other patients. Please respect everyone’s right to privacy. It’s greatly appreciated when you minimize your impact on other patients and their visitors. Please remember that people’s private information is confidential by law. Do not discuss what you see and hear in the hospital.

Visitor Lounges / Waiting areas

Lounges and waiting areas are provided for patients and visitors at various locations throughout Concordia. Ask your nurse to assist you or your family in locating the lounge closest to the unit you are visiting. Complimentary television is provided in most waiting lounges.

Public washrooms

Public washroom facilities are located on the Main and Ground floors. A diaper changing station is located on the Ground floor. Note: patient washrooms are intended to be used by patients only.

Smoke-free

In accordance with City of Winnipeg Outdoor Smoking By-Law No. 62/2011 and WRHA policy, Concordia Hospital is a smoke free facility. Smoking is not permitted anywhere on the property of Concordia Hospital, including all entryways, grounds and parking areas. This includes the use of e-cigarettes.

Alcohol

Alcoholic beverages are not allowed within Concordia.

Telephones

Pay phones are provided in the Front Lobby and Urgent Care Department Waiting Room.

Cell phones & other wireless communications devices

The use of cellular phones and other wireless devices is permitted in Concordia Hospital, except where indicated.