Patients First: Your care is our first priority

We will provide you with excellence in healthcare, nourish your hope for your personal health journey, honour your individuality and respect your needs.

A specialized team will be looking after you while you are here. Everyone — including your doctors, nurses, dietitians, social workers, housekeepers, pharmacists and volunteers — contributes to your care and will do their best to make your experience as positive and comfortable as possible. with excellence in healthcare, nourish your hope for your personal health journey, honour your individuality and respect your needs.

We will take the time to explain your care.

Whether you are admitted to hospital or visiting one of our clinics, we will explain what we are doing and why. If at any time you have questions about your care, please ask us. You can speak with your doctor or nurse, or any member of your care team. Every patient unit and clinic also has a manager or supervisor.

Help us keep you safe.

Your questions or comments about the care you receive helps us provide the best care possible. Questions can also help us see potential risk, errors or safety problems and correct them.

Respect is a shared responsibility

Compassion and Respect is one of our Values. We believe in the sacredness and uniqueness of all patients, their families, and members of the Concordia Care Team. We treat each other with compassion and respect. We will share information in an honest, complete and timely manner while respecting your privacy and confidentiality. We ask that you and your family please do the same for our staff and others around you.