Visiting a Patient
Visiting Hours
General Visiting Hours are 0800 – 2000 (8:00 AM to 8:00 PM)
If you are a designated caregiver, please connect with your loved one’s care team as we welcome your support beyond general visiting hours. The presence of designated caregivers will need to be balanced with patient and staff safety.
Mask Friendly Environment
The Concordia campus is a safe and respectful environment and is mask-friendly for all who choose to wear a mask.
Wearing a mask is optional for visitors to most areas. There may be specific clinical areas where masks are required. Signage will clearly indicate situations and settings where Additional Precautions are in place.
Patients/residents/clients may request that staff wear a mask while providing their care. Similarly, symptomatic patients/residents/clients will be asked to wear a mask for the safety of everyone around them.
Medical masks are available upon entry to health facilities as well as at any team station.
Clean Your Hands
Visitors are required to stop at a mask / hand sanitizing station at the entrance to our building. Please clean your hands upon arrival and then frequently during your visit. You can help prevent the spread of respiratory viruses and other germs.
Stay home if you are feeling unwell If you are feeling ill, or feel sick, please do not visit. Virtual Visits are still available on a limited basis.
Who May Visit
The support of family and friends is important to a person in hospital. Visitors are appreciated and welcome. It’s recommended that no more than two visitors be in a patient’s room at a time because of the limited space available.
Pets are generally not allowed to visit. Special consideration is made for Service Dogs and for Pet Therapy. These arrangements must be made in advance with the Manager of Patient Care on the unit.
If you have questions
If you have questions about visiting a patient, call the team station of the unit you wish to visit.
If you need help finding a unit
Staff at our information desk can provide you with a map highlighting your route and destination. Also, Concordia volunteers are available to help you find your way. You can recognize our volunteers by the blue vests/jackets they wear. You may also ask any of our staff to give you directions. Each member of our hospital team is required to wear an identification badge. Our staff can answer questions of where departments are located, or refer you to someone who can help you find your way.
During Your Visit
Respecting Privacy and Comfort
Most rooms at Concordia are not private rooms. When you come to visit a friend or family member, you may see and hear things related to other patients. Please respect everyone’s right to privacy. It’s greatly appreciated when you minimize your impact on other patients and their visitors. Please remember that people’s private information is confidential by law. Do not discuss what you see and hear in the hospital.
Visitor Lounges / Waiting areas
Lounges and waiting areas are provided for patients and visitors at various locations throughout Concordia. Ask your nurse to assist you or your family in locating the lounge closest to the unit you are visiting. Complimentary television is provided in most waiting lounges.
Public washrooms
Public washroom facilities are located on the Main and Ground floors. A diaper changing station is located on the Ground floor. Note: patient washrooms are intended to be used by patients only.
Smoke-free
In accordance with City of Winnipeg Outdoor Smoking By-Law No. 62/2011 and WRHA policy, Concordia Hospital is a smoke free facility. Smoking is not permitted anywhere on the property of Concordia Hospital, including all entryways, grounds and parking areas. This includes the use of e-cigarettes.
Alcohol
Alcoholic beverages are not allowed within Concordia.
Telephones
Pay phones are provided in the Front Lobby and Urgent Care Department Waiting Room.
Cell phones & other wireless communications devices
The use of cellular phones and other wireless devices is permitted in Concordia Hospital, except where indicated.